Success Story: Bertie Sentry Hardware

RockSolid Software Makes Running the Store Easier Than Ever Before

ECi RockSolid customer Bertie Sentry
Bertie Sentry Hardware

For just about any store owner or manager, bringing in new software to run the business can be one of the most stressful tasks they’re ever going to undertake.

And if you’re like Anita White at Bertie Sentry Hardware in Windsor, North Carolina, and making the change after running on a manual, paper-based system for close to 30 years, there’s plenty of potential for more than just a few sleepless nights.

Fortunately for Anita, the program she and her team brought in was RockSolid® from ECi Software Solutions and what, with other technology providers, could have been a source of high drama and tension turned out to be not much more demanding than a stroll in the park on a summer’s day.

Part of that was due to the work Anita and her team put in to prepare for the conversion but she also gives kudos to the people at RockSolid for their efforts.

“We got fantastic support on the software download,” Anita recalls. “Our contact at RockSolid was a pleasure to work with. He didn’t talk to me in technobabble or make me feel dumb and any time I had a question, I could call and he would walk me through the solution.”

Once the software was in place, learning how to put it to work was easy. “We have one employee who has been with us for about 15 years who had literally never touched a computer keyboard in his life but he picked up the program very quickly and does very well with it,” Anita reports. And working right alongside of him is a 75-year-old who, she adds, found RockSolid just as easy to learn.

Now, just over a year after going live with the program, RockSolid has brought a new level of efficiency and profitability to operations at Bertie Sentry.

While moving customers through the checkout could take as long as five full minutes before the switch, with RockSolid it now takes 60 seconds at the most, says Anita.

Just about every aspect of the store is running better. “Taking care of all the routine, day-to-day activities is so much less time-consuming with RockSolid and we’re seeing far fewer clerical errors because of the software,” she reports. “Plus, we are buying so much smarter than we were before. With RockSolid, we not only know what we have in stock, but the program also provides a description, gives us cost and retail pricing and tells us where it should be located!”

And those changes are showing up where they matter most—on the bottom line. Profits at Bertie Sentry were up 25% over last year and at least some of that is due to the way RockSolid has helped Anita and her team run the business more efficiently.

“We spent quite a while looking at various software packages before picking RockSolid but there’s no doubt in my mind we made the right choice,” says Anita. “None of us are computer experts but the ease of use and simplicity of RockSolid means we don’t have to be,” she points out. “For a business like ours, it’s been an ideal solution and I’d certainly recommend it to other hardware store owners and operators.”