RockSolid Software Services and Support

From sale to implementation and beyond—our team is there every step of the way

Do You Need Support? 

Log in to the ECi RockSolid Customer Support Portal  

At RockSolid, we know that choosing to change your business management software is a big decision and not one that is entered in to lightly. From the sale to implementation to ongoing support and training, we view our customers as partners and endeavor to make the transition and learning process as quick and smooth as possible. 

Implementation

Our implementation process revolves around a solid, tried-and-true plan to get your team ready for “go live.” We start by setting a timeline and assigning a primary trainer. From there we define touch points along the way to review milestones and future steps. The process includes data extraction/conversion, system set-up, review and training. However, our process is flexible enough to incorporate any unique challenges your business may face.

Support Team

Known for best-in-class service and support, the RockSolid team is responsive and knows how to quickly get your organization past any obstacles it may encounter while using your system. Our support staff has been hand picked and carefully trained to make sure you are up and running toward your business goals.

In addition, through our online Customer Support Center, we provide a wealth of content and information to help you solve problems, troubleshoot, learn more about your RockSolid software, and manage support incidents when needed.

Ongoing Training

Training on your RockSolid system is always available through a variety of options that include free online training sessions, documentation you can download, and in-system help. We also provide onsite training to dealers looking for more in-depth system knowledge or those who want to learn how they can utilize the system to its fullest potential.

Aftermarket Sales

Aftermarket Sales

Meet your RockSolid aftermarket sales team!